How to Register Complaints with Pakistan Citizen Portal? Step By Step Guide

Pakistan Citizen Portal (PCP) an Online Platform for the Citizen for registering their complaints.

How to Register Complaints with Pakistan Citizen Portal? Step By Step Guide. There is a good news for the people of Pakistan, the government has officially launched the Pakistan Citizen Portal (PCP) to tackle with the problems of the common man. Prime Minister Imran Khan has inaugurated the Pakistan Citizens Portal on Sunday, 28th October, 2018 in order to timely address the problems of the people and get their feedback.

The portal will be available for all the citizens of Pakistan and they can use is via an application. They will also be able to approach the government regarding their any kind of complaints using telephone, email or written letters. The portal will be used to send complaints and suggestions directly to the PM Office and the office will oversee the process of addressing the public complaints and employment on suggestions.

Addressing the launching ceremony of the Pakistan Citizens Portal at the PM Office, the Prime Minister Imran Khan said it was one of the manifestations of “Naya Pakistan” in which the people would get a sense to own the government.

He added,

“The feedback we will receive from the portal will be the first if its kind. Never before has a prime minister received this kind of feedback that we will receive.”

How to use the Pakistan Citizens Portal?

The use of the Pakistan Citizens Portal is very simple the users just need to install the application (app) and register themselves to send their complaints to the concerned government departments and their problems will be solved in the given time frame

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Here is how you can use the App?

Presently the Pakistan Citizen portal app is available only for the Android devices and the users can install it. The App will soon be available for the iOS devices as well so the iPhone users can also register their complaints.

Step by Step Guide of using the Pakistan Citizen portal app

First of all install the application in you Android devices by clicking here.

After the installation open the application and click on the button get started (as you can see the image below).

How to Register Complaints with Pakistan Citizen Portal Step By Step Gide

Now you will see another page where you need to register yourself as you can see the image below.

How to Register Complaints with Pakistan Citizen Portal Step By Step Gide

By clicking on the register button you can see another page where you can see three options including

  • Inland Citizen
  • Overseas Pakistanis
  • Foreigner

How to Register Complaints with Pakistan Citizen Portal Step By Step Gide

You need to select any of the above mentioned categories in order to register.

The citizen of Pakistan need to click on the Inland Citizen to register. Here you need to provide you valid phone number and then click on continue.

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How to Register Complaints with Pakistan Citizen Portal Step By Step Gide

You will receive a confirmation message as you can sees in the picture below.

How to Register Complaints with Pakistan Citizen Portal Step By Step Gide

Now you need to provide all you correct information including your name, gender and date of birth and then click on next button.

How to Register Complaints with Pakistan Citizen Portal Step By Step Gide

Click on the next button and then provide your user name, Password and then re-confirm password to start. The App will verify your user name. Next you need to provide you CNIC Number, Province, District and you residential address and other related information and finally click on the Finish Button.

Now you are ready to use the Pakistan Citizen Portal App to submit you complainants and recommendations.

Users can submit up to 20 complaints related to
  1. Municipal services
  2. Law & Order
  3. Education
  4. Communication
  5. Energy & Power
  6. Health
  7. Land & Revenue
  8. Human Rights

After the registration of complaint the users can see the status and progress of the complaints and can also register their feedback if they are stratified or not.

The maximum time limit for addressing the complaint would be ten days.

The complaints would automatically reach the heads of relevant departments who would take applicable step to address the matter. Approximately 3760 federal and provincial departments are linked with the portal to help out the citizen of Pakistan.

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How to Register Complaints with Pakistan Citizen Portal? Step By Step Guide
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How to Register Complaints with Pakistan Citizen Portal? Step By Step Guide
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Pakistan Citizen Portal (PCP) an Online Platform for the Citizen for registering their complaints. How to Register Complaints with Pakistan Citizen Portal? Step By Step Guide.
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